Frequently Asked Questions

How do I make a booking?

Once you have decided which tour you would like to book, please submit the comments form at the bottom of the relevant web page, or contact us by Email. One of our team will be delighted to answer any questions and to make reservations on your behalf. If you cannot find a package to suit your requirements, please contact us so that we can prepare a tailor-made itinerary and quotation.

What does the cost include?

All transfers, accommodation, meals, sightseeing and admissions as described. Services of a professional Turkestan Program Manager and/or Guide. All necessary trekking permits. Visa support and OVIR registration.
Exact details can be found on the relevant tour web page under "Tour Includes".

What is not included?

Package prices do not include air travel to and from Central Asia, airport departure taxes, transfers other than those mentioned in the itinerary, customary end of trip gratuities for your tour manager, driver, local guide or porters, and any incidental charges.

What forms of payment do you accept?

Most clients pay in cash on arrival, but it is also possible to pay in advance via bank transfer. Please ask for details.

Can you arrange transfers?

Airport transfers at the beginning and end of a trip are included in most of our tours. Any transfers not included can be arranged on an ad hoc basis, or pre booked by Email. Transfer prices can be found on our price-list.

Where do I meet my tour guide?

If your tour includes an arrival airport transfer, your guide or Turkestan representative will greet you outside the baggage reclaim area. If your tour does not include an airport transfer, our services will begin at your first hotel. Your Turkestan representative will make contact with you on arrival at the hotel.

Are there likely to be any changes to my itinerary?

No, reliability is a key factor in maintaining our high reputation. However, in the unlikely event that services included in the tour cannot be supplied, or if changes are made to an itinerary for reasons beyond our control, Turkestan will arrange for the provision of comparable services.
In the equally unlikely event that we are obliged to amend your tour departure date (eg due to unseasonal weather) Turkestan will make every effort to protect a place on another departure date that is convenient for you. If an alternative cannot be found, we will make a full and prompt refund. Unfortunately we cannot be held responsible for any international air arrangements.

What red tape should I know about?

Foreign visitors to all Central Asian countries must be in possession of a full passport and relevant visas. Detailed information about visa support, trekking permits and OVIR registration can be found on the Kyrgyzstan page under "Tourist and transit visas"

Do you offer any discounts to regular clients?

Yes, we value all our clients and offer an excellent range of discounts to regular travellers. This scheme gives up to 15% discount on services purchased. In details read Discount page.